Sunday, January 13, 2008

How To Make a Scene or, "Here's a Nickel, You Can Just Give Me A 10."

Step 1 - Order Chinese food, say you'll pick it up.

Step 2 - Drive 10 minutes to pick food up. Fail to find
a parking space. Drive around. Find a space. Make a U-turn.
Pull into space.

Step 3 - Get to restaurant before food is ready. Sit and wait.

Step 4 - Pay and leave

Step 5 - As you walk in the house, spouse tells you the
restaurant called. THEY GAVE YOU THE WRONG DISH.
THEY WANT YOU TO BRING IT BACK.

Step 6 - Call restaurant . Tell them that their delivery person can
deliver the correct dish and pick up incorrect dish.
They tell you the delivery person is out, you can
wait or pick it up. They then proceed
to have another conversation with
someone else while you are trying
to tell them what you're going to do.
They come back on the line and
you say, I'll come pick it up.

Step 7 - Drive back to restaurant. No parking space.
Drive around. Find a space.
Make another u-turn, park, march in.

Step 8 - Hand them the wrong dish, they give you the new dish.
PLACE RECEIPT ON COUNTER WITH A NICKLE AND SAY
I'D LIKE MY MONEY FOR THIS DISH BACK.
IT WAS 9.95. HERE IS A NICKLE, YOU CAN JUST GIVE ME $10.

Step 9 - Stun cashier, who says she can't do that.
You tell her yes, she can.
She goes to get manager.

Step 10 - Manager comes and says she can't do that.
You say, Sure you can. Here's a nickel, you can just give me a 10.
Manager asks if you want the dish.
You say, yes, but I'd like my money back for all the
inconvenience you've caused me.
Manager says you can't have the dish and your money back.
You say, yes I can.
YOU made the mistake.
I had to drive back to correct YOUR mistake.
YOU are ruining my dinner plans with my family.
You can give me my money back.
Here is a nickel, you can just give me a 10.

Step 11 - You notice that the entire restaurant is now quiet.
You don't care. You're annoyed.

Step 12 - Manager crosses her arms, leans back and
starts speaking Chinese to cashier.
You can only imagine what she's saying about you.
You don't care.
Manager says she can give you 10% off your next visit.
You say you're never coming here again and that you want your money back.
Manager says she can't give you your money back.
You say, yes you can, here's a nickel, you can just give me a 10.
She says she can give you $5.
You say fine.

Step 13 - You take the $5, your nickel, your correct dish and leave.

THAT is how to create a scene.

*Now, I normally don't operate like that.
Normally I would go get the dish and
simply never order from there again,
but something came over me.
I did not yell, I did do some finger pointing.
I was annoyed.
I wanted to be compensated for the inconvenience.
Restaurants will take an item off a bill when there is a
problem, right?
I"m not proud of my behavior.
I don't know what was up with me.
I was very aggressive.
I think I was possessed.
Have you ever done something crazy like that?

19 comments:

Lara Neves said...

You go girl. I think they should have compensated you, and it's too bad they didn't offer to do it in the first place.

wishful thinking said...

I found a whole cigarette in my egroll once and didnt realize it until I found the butt. Oh and they did not want to refund my money. Needless to say they are no longer in business.

k e r r y said...

I have done something similar but not nearly as effective as you did and I ended up in tears! I am impressed!!!

Anonymous said...

That is why I use credit cards for everything..It puts you in the drivers seat in a dispute :)

Milissa said...

FOR SURE!!!! you go girl ... Love it!!! They should have given you the money back and I would make sure to let EVERYONE know what happened. Hey .. call the paper and tell them what happened... lol... I like this new Kerry !!!!

Kim Langston said...

This is definately the scene I would have created... only I would have used a few cuss words and called the manager immediately. I don't think I would have been so nice as to drive back to the restaurant though. They definately would be banned from my dining schedule!

the real ~Roxann~ said...

HIL.AR.I.OUS!!! I'm so proud of you Kerry!

That is so completely ridiculous!!!!

Uh, yes....I have things like this happen to me all the time. And most of the time, "I talk back!" I hate people not doing "the right thing" in business situations.

There is a reason for the saying, "The CUSTOMER is always right!"

Roxann :)

Christine said...

WOOOOO!

Go ahead and BE proud.

My husband's family is FULL of restaurant owners. And they would have done a lot more than you did. I am more of a "never go there again" nature, but in the words of my husband, "If you don't tell them, they'll never learn!"

Curly Glamour Girlie said...

I am the queen of getting something for speaking my mind. I wasn't happy with the service I got from Dominos. Went on the website and told them and got $15 worth of gift certificates. Pizza Hut messed up our order and we had to re-order the pizza. They gave us $5 off the pizza plus a $10 credit.

I say, if people don't know about their bad service and you don't bring it to their attention, how can they fix it???

You were so right. Glad you got at least $5

Anonymous said...

Ok the "Here's a nickle..." phrase is cracking me up! Hilarious! And I only wish I had the guts to stand up like you did - those type of things infuriate me! so yeah, you go girl!

Kate said...

I HATE bad service. I've been known to go off the deep end every once in a while too. they should have been bending over backwards to make it right for you since it was their mistake. the customer is always right make them happy and they'll keep coming piss them off and not only will they NOT come back but they'll tell their friend that will tell their friends... Go ahead make a scene! Maybe they'll improve thier service!

SydneyDawn said...

Yes, I have. It's such a great feeling when you get your vindication!

Anonymous said...

With the prize of gas and your time is worth something too then yes they needed to compensate you! You go girl!

Jill said...

I dunno - they would have gotten me at the "drive back" request!!! There's just NO WAY!!!! I wouldn't have gone back out. They could have either had the delivery person correct it or give me a credit for next time, but unless I had a severe allergy and no other food in the house...nope! ICK! It stinks when they mix up like that. I always mean to check when I leave but normally forget.

Anonymous said...

FUNNY! I can see you now....here's you nickle!!!! Wooo hooo, you go girl!!! I think you handled it well!

Maureen Fitzgerald said...

You were completely justified!! They should have delivered the correct dish to your home, let you keep the wrong one, AND offered you a refund. I hope there are lots of other Chinese places near you to choose from!

Tam said...

I recently was not talking to my husband over a similiar incident in a Korean restauraunt that we go to all the time. I however will never step foot in there again. My husband who is Korean...preceeeds to tell me that well it is a Korean restaurant. HMM excuse me honey...I say but we are in America...why should the rules be any different if it is a Korean, Chinese or whatever. If you have a problem, bad food or bad servcie...whatever they should give you your money back or compensate. Outback would, AppleBee's...they do and guess what we come back and support them. I am sorry to vent here but I am glad you stood your ground! I lost my battle because of my husband...however I did not speak to him over it for 3 days!!!!!!!!

Birgit said...

Whahahaaa! Love this story, you're just to funny!!!

Maggii said...

I think you had every right to expect decent compensation for all your trouble with THEIR mistake...you go girl...if it had been me I don't think I'd have had the guts to do what you did...but I'd be kicking myself all the way home...wishing I had.